Customer Success Manager
We usually respond within a week
About us
At Bright, we're leading the way in transforming the energy landscape by bringing transparency, sustainability, and efficiency to households and utility companies alike. Our white-label solution redefines energy management for end-users, putting the power in their hands.
We envision a future where every energy consumer contributes to accelerating the energy transition by becoming more efficient and sustainable.
Our mission is to create the most comprehensive marketplace for all things energy, equipping individuals and energy companies with essential tools and insights to drive the shift toward a future powered by renewable energy solutions.
We are now expanding our customer success team in Stockholm. Are you ready to amplify your impact with us?
About the role
As a Customer Success Manager, it is your job to ensure our customers get the maximum value out of Bright's platform, become advocates of the solution, and ultimately renew and grow their business with Bright. You will follow up on engagement metrics on behalf of our customers and work closely with the product team. You help customers engage end-customers with their energy consumption, accelerate the green energy transition, and facilitate the ability to offer new energy-related services, directly from a mobile phone.
Examples of key responsibilities are:
- Analyse customer data to identify new opportunities and scale each account,
- Develop supporting materials/documents with help from the team,
- Manage and help to close upgrades opportunities and renewals,
- Build strong relationships with our partners and align success metrics along the distribution chain,
- Represent Bright at relevant conferences and tradeshows and ensure proper positioning of the company’s products and services.
About you
We're on the lookout for someone who is adaptable and self-starting, able to navigate changing circumstances while driving customer advocacy across all levels of our organization. You are commercially savvy and not afraid to take the lead in fostering collaboration. As a great listener and initiator, you're always on the lookout for ways to improve the customer experience and support your colleagues. Your combination of creativity and empathy enables you to find innovative solutions while understanding both customer and organizational perspectives. And let's not forget your critical eye—you're quick to spot valid feedback and challenge assumptions when needed for the best outcomes.
Requirements:
- Self-starter with 3+ years of working experience in customer success, account management, or project management
- Experience working in a SaaS environment
- Highly motivated and have strong communication skills, a commercial mindset, and enjoy working with people,
- Excellent communication skills in a Nordic language and English (other European languages are an advantage),
- You take responsibility for what you do by being structured and driving your work,
- You are solution-oriented and work well with complex issues and enjoy working with others in a fast-paced startup environment,
- You are curious and have a process improvement mindset - how can you make tomorrow better than today?
- BA/BS degree or equivalent working experience,
- Knowledge of the Utility industry and experience working with a B2B2C product is a bonus
It’s more than just a job
At Bright, you will be joining an innovative, close-knit team with an ambitious mindset. Our goal is to disrupt energy usage and help end customers change their habits and take advantage of renewable energy when it is extracted instead of losing it. You will be part of something truly meaningful that both transforms the energy business and contributes to a greener, more sustainable society.
- Team
- Commercial
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Workplace & Culture
At Bright, we're on a mission that goes beyond just work; it's about making a difference. Joining our team means taking an active role in reshaping the energy industry and contributing to a positive shift in how people consume energy. Your work here is part of something meaningful, and you'll be doing it alongside a close-knit team of passionate, caring, and helpful individuals who are deeply committed to our shared mission.
We take pride in our ability to deliver a world-class, high-quality white-label solution to our customers, all while having a lot of fun along the way. Our approach is rooted in being customer-focused, forward-thinking, and empathetic. As pioneers in digital energy technology, we constantly strive to maintain our innovative edge.
We're looking for individuals who are doers and team players, curious thinkers, and adept problem-solvers. Our dynamic, ever-changing work environment ensures that no two days are the same, offering fresh challenges and opportunities to make a tangible impact.
Collaboration is the heartbeat of our culture, both within our team and in our interactions with customers. We firmly believe that working together is the key to our success, and we hold teamwork as a foundational principle. If you're someone who values making an impact and believes in the power of collaboration, you'll feel right at home here at Bright.
Read more about our culture and our story here.
About Bright Energy
We offer energy companies a digital platform that enables a whole new customer journey and all utility services gathered in one digital platform. With our white label app, end customers can easily control, manage, and receive forecasts of their energy consumption. The end customer gets to know exactly when in the day it is best for the environment and the wallet to charge the electric car, boil a slow cooker, or vacuum. With smart systems and smart algorithms that simplify everyday life, we are moving towards a brighter future. Together.
Customer Success Manager
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